Customer service that knows the cost.
Xolus turns every after-sales conversation into a controlled decision: policy, cost, approval, and outcome.
Xolus is an operations layer for commerce service teams, designed to turn repetitive conversations into consistent decisions, measurable outcomes, and calm support.
Built first for Douyin merchants, Xolus connects customer intent with product rules, order context, supplier policies, and refund limits.
The result is not an AI chatbot. It is a controlled service workflow.
Understand
Classify intent, issue, and risk from the live conversation and order context.
Calculate
Apply product rules, supplier policies, and refund limits to set a financial boundary.
Approve
Your team reviews the recommendation and approves the final action.
Learn
Every decision refines the rules, so the next case is faster and more consistent.
A service desk with financial memory.
Every recommendation is attached to a rule, a cost, and an approval state.
Case Queue
Decision Panel
Suggested reply
Measured in seconds, adoption, and yuan.
Your team keeps control of every refund, every message, and every exception before anything reaches the customer.
Xolus is designed for assisted operations. Models understand context. Rules calculate boundaries. Humans approve the final action.
AI
Understands context
Rules
Calculate boundaries
Human Approval
Final action authorized
Customer
Receives one clear answer
100 real cases. Real decisions. No guesswork.
We model your products, costs, supplier policies, and support rules, then test Xolus against real after-sales conversations from your store.
Import historical support conversations
Recent cases become the ground truth for the pilot.
Map products
Each SKU is linked to its cost, margin, and known failure modes.
Configure supplier policies
Compensation ceilings and evidence requirements are encoded as rules.
Run simulations
Xolus processes every case as if it were live, without touching a customer.
Compare decisions
Your team reviews Xolus recommendations side by side with actual outcomes.